Your protection against fraud is our priority. We are committed to protecting your identity and your funds against fraud, and we work tirelessly to keep you informed of the issues you should be aware of in order to be vigilant.

If you have any concerns, speak to your Relationship Manager.

Stay Safe 


Online fraud is becoming increasingly sophisticated, with malware and phishing allowing cyber criminals to access computers, account numbers and other personal information. Antivirus software is vital for your security, but criminals are constantly seeking new and smarter ways to steal your identity and take money from your bank account.

We recommend Rapport security software – a cost-free security solution from Trusteer. Rapport works to shield online banking details, safeguard your identity and protect your details, even if your computer is infected. Rapport stops fraudsters in their tracks without relying on constant updates, and is designed to act efficiently without slowing down your computer.

Rapport works alongside antivirus software and a firewall, each playing a vital role in making it harder for fraudsters to intercept your login details:

  • Antivirus – helps to stop threats by scanning your computer and looking for suspicious files
  • Firewall – hides your computer from attackers and helps stop criminals getting data in and out of your computer

Rapport – locks down the connection between your machine and Coutts Crown Dependencies. Rapport checks our site is genuine, and stops your data going to counterfeit sites


PC Users

If you are a PC user, you can download Rapport if you are using Windows XP or above, and any of the following browsers:

Microsoft Internet Explorer ·  Mozilla Firefox ·  Google Chrome



Mac Users

If you are a Mac user, you can download Rapport if you are using OS X 10.8 and above (Intel only) and one of these browsers:

Safari ·  Mozilla Firefox